Refund & Cancllation

Refund & Cancellation

The Stitch Hut is committed to customer satisfaction. This policy outlines the conditions for cancellations, returns, and refunds.

  1. Order Cancellation

Before Shipment

  • Cancellation Window: Orders can be canceled within 24 hours of placement.
  • Refund: Approved cancellations receive a full refund within 7-10 business days.

After Shipment

  • Shipped orders cannot be canceled. Please refer to our return policy.
  1. Returns & Exchanges

Eligibility

  • Return Period: Within 7 days of delivery.
  • Condition: Items must be unused, unwashed, and in original packaging with tags intact.
  • Exclusions: Personalized/customized products are not returnable, unless defective.

Process

  • Initiate Return: Contact customer support with order details.
  • Approval & Shipping: Upon approval, return instructions will be provided.
  1. Refunds
  • Processing Time: Refunds for eligible returns are processed within 7-10 business days.
  • Mode: Refunds will be credited to the original payment method.

For any concerns, reach out to work@thestitchhut.com

By placing an order with The Stitch Hut, you agree to this policy.

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